Dental Drop – Privacy Policy
At Dental Drop, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website, including orders placed via Cash on Delivery (COD) or other payment methods.
1. Information We Collect
When you visit our website or place an order, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment method (including COD details)
- Order history and customer support communications
- IP address, browser, and device information (for security and analytics)
2. How We Use Your Information
We use your information to:
- Process and deliver orders, including COD orders
- Communicate with you about your order, delivery, or support inquiries
- Provide customer support
- Improve website functionality and user experience
- Prevent fraud and unauthorized transactions
- Send order updates and service notifications
We do not sell or rent your personal information to third parties.
3. Payment Security
- Online payments are processed securely through trusted third-party gateways.
- For COD orders, your phone number and delivery address are used solely to confirm and fulfill your order.
- We do not store full payment card or banking details.
4. Sharing of Information
We may share limited information only when necessary:
- With shipping and logistics partners to deliver your order
- With payment processors (for online payments)
- With legal authorities if required by law
Information is shared strictly for order fulfillment and compliance purposes.
5. Cookies & Tracking Technologies
- We use cookies to enhance your browsing experience, analyze traffic, and improve website functionality.
- You can disable cookies in your browser, but some features may not work properly.
6. Data Protection & Security
- We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
- COD order details are securely handled until the delivery is completed.
7. Refunds & Handling Fee (10%)
8. Your Rights
You have the right to:
- Request access to your personal data
- Correct any inaccurate information
- Request deletion of your data (where legally allowed)
To exercise your rights, contact us using the details below.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is used:
Email: support@thedentaldrop.com
Phone/WhatsApp: +971-XXX-XXXXXX
We aim to respond within 24–48 hours.
